Zendesk Messaging Android: How to restart the Messaging with new session? | Community
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Zendesk Messaging Android: How to restart the Messaging with new session?

  • May 23, 2022
  • 3 replies
  • 0 views
Ahmed18

  • How to restart the chat? Currently, we need to restart the app in order to start a fresh conversation (answer bot flow)

  • Once the user is passed through the flow, how can we restart the new session so that the user can start from initial point again?

      3 replies

      Marco13
      • Marco13
      • May 26, 2022

      Hi Ahmed,

      I'm also testing a mobile Messaging solution for our Android/iOS app. This is probably not a clean solution, but it seems to work to force the Bot Flow to restart, under specific conditions.

      Eg. Define a trigger with ALL conditions as follows:
      - Channel is Messaging
      - CSAT is Changed
      - CSAT > Offered

      Actions:
      - Status = CLOSED

      So, this only works after the Flow has been transferred to an agent and a ticket was created...

      I personally hope to see much more actions added to the Flow Builder, as it's currently too much limited...

        Ahmed18
        • Ahmed18
        • Author
        • May 27, 2022

        Thanks Marco. I hope it would help 

        raphael12
        • raphael12
        • February 23, 2023

        Hi not to be rude but to notice to Zendesk that this is not a solution to restart the flowbuilder.

        The only option I see is to say in the last message "type restart to restart" and to add the keyword restart in your first answer but if you have 6 or more than 1 "starting answers" you cannot do this.

        So theres not 1 solution for this problem for the moment.

        The larger topic is here: https://support.zendesk.com/hc/en-us/community/posts/4411971678874-Add-Back-step-in-Flow-Builder-?page=2#comments

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