Zendesk ChatSDK tags added cumulatively | Community
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Zendesk ChatSDK tags added cumulatively

  • July 4, 2023
  • 1 reply
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Aleks11

Hi, 

We are currently using Zendesk ChatSDK for our mobile applications (both iOS & Android). 

We are trying to use tags to flag our chat sessions with specific information like app version, and operating system version etc. 

The problem is;

It seems ChatSDK appends new tags cumulatively, which means if user was using v1.2 before (which adds v1.2 tag), and updated our app to new version 1.3 (which also adds v1.3 tag), in the panel we see both v1.2 and v1.3 tags. We expect to see v1.3 only.

We just want to set our tags, not to append. 

chatAPIConfiguration.tags = ["v1.3"]
Chat.profileProvider?.addTags(["v1.3"])

With both methods we get the same result. Are we missing something? 

Is there a solution or a better method to use tags for our purpose?

Thanks,

Aleks

    1 reply

    S
    • Sarah36
    • July 5, 2023

    Hi Aleks,

    What you're describing is the expected functionality. There is no functionality available to clear or set tags today, and we do not have any plans to add this as the Chat SDK is in maintenance mode.

    Hope this helps!

    - Sarah D.

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