Hello, I'm checking why when creating a chat with the classic Android SDK, the answerBOT responds to default messages, and the BOT AI that is created in the Zendesk account is not used?
Why AI Bot do not work on Unify Classic SDK - Android
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AI-generated replies for conversation bots are only available on the Messaging channel. To include the Messaging channel in your mobile app, you must use the Zendesk mobile SDKs - not the classic mobile SDKs.