Using login functionality does not send email address | Community
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Using login functionality does not send email address

  • June 22, 2022
  • 3 replies
  • 0 views
Paul12

We are using ZendeskSDKMessaging 2.4.1 and authenticating the user via https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/advanced_integration/ to pass over the user's name and email but our support team are only seeing the name.

We've tried to only send over the required external_id but our bot is still not asking for the name and email.

For now, we've disabled the authentication feature to force the bot to ask for the name and email but we would like to avoid that because we already have that info in our app.

      3 replies

      Greg29
      • Greg29
      • June 27, 2022
      Hi Paul! It looks like you saw a similar post shortly after this where it was stated that the email functionality in the agent workspace is coming in a future release. Regarding the answer bot prompt, it is expected behavior that when using authentication, it will not ask for name and email, as we document here.
      Paul12
      • Paul12
      • Author
      • February 16, 2023

      @greg29 do you know if the agent workspace has been updated?

      C
      Hi Paul,
       
      This change is still coming in the future.  But if it fits your use case for now, you can pass the email address as the external ID in the JWT payload.
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