Use Sunshine Android SDK with existing Zendesk configuration | Community
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Use Sunshine Android SDK with existing Zendesk configuration

  • October 28, 2022
  • 3 replies
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K

In our project we use Zendesk as a chat between users and support team. It is used in web, and mobile apps (both Android and iOS). 

Is it possible to replace Zendesk SDK with Sunshine SDK in Android app only and get working integration like it was before?

    3 replies

    C
    Hello,
     
    Can you share which SDK you're currently using and a bit more info about your use case?  This context will help inform your best available options. 
    K
    • kopf
    • Author
    • November 11, 2022

    Android app uses zendesk:chat and zendesk:messaging SDKs to launch MessagingActivity that does all chat stuff itself. Users of the app use the chat to contact support team and get immediate help. Zendesk is also used in other platforms (web, iOS).

    Since there are some restrictions/known issues in Zendesk SDK (related to multiple accounts and interplatform synchronization) that affect our business goals, I investigate possible solutions. Sunshine SDK works well but I couldn't find the way to connect Sunshine environment to existing one of Zendesk. It is essential for us to have possibility to intertwine Sunshine and Zendesk because it helps us to reduce technical risks and costs.

    So the exact question is: is it possible to use Sunshine SDK within existing Zendesk environment (integrate Zendesk into Sunshine app) so that we will have no need to migrate all platforms (web, iOS, business-end) to Sunshine?

    C
    Hello,
     
    It's not possible to use the Zendesk SDK for Messaging in conjunction with the Sunshine Conversations SDK.  Though we are focusing on adding features to the Zendesk SDKs to eventually make them the preferred tool to integrate with.  You can subscribe to our Announcements section to receive notifications of new feature announcements.
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