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Untranslated string not found in the SDK

  • November 4, 2021
  • 9 replies
  • 0 views
C

Hello, each time a user sends a support ticket, a reply is shown automatically:

"Your message has been sent. If a reply is needed, we will contact you shortly"

This is fine, but we are not able to translate it, seems that it is not in the SDK strings (iOS or android).

How can we change the translation of this string?

Thank you for your support

    9 replies

    Greg29
    • Greg29
    • November 5, 2021
    Hi Cesar! These strings are located in the iOS Support SDK, which you can find in these docs. Let us know if you have any additional questions!
    C
    • Cesar14
    • Author
    • November 8, 2021

    Thank you for your reply @greg29.
    After reviewing the integration and the online documentation, we found that this text comes from the admin panel, in the option "Confirmation message" under the "Support SDK" section, unfortunately we didn't find a place were we can translate it.

    Is there a way to translate this text?

    As I mentioned, everything is translated except this string

    C
    • Cesar14
    • Author
    • November 13, 2021

    Hi @greg29, any guidance to solve this issue?

    Thank you for your support

    C
    • Cesar14
    • Author
    • February 16, 2022

    After 3 months, I reviewed the entire documentation and I didn't find an explanation regarding how to translate this message, our current solution is to place a custom messages with emojis, which is far from ideal. Any advice is really appreciated.

      Eric27
      • Eric27
      • February 17, 2022
      Hey Cesar, sorry for not catching your response.

      The confirmation message can be edited from the Zendesk Support Admin page. You must be an account administrator to make the following changes.
      1. From the Support dashboard click the Admin icon () in the sidebar, then select Channels > Mobile SDK.
      2. Select the registered mobile app you want to configure from the list.
      3. Click the Support SDK tab to display the configuration options.
      4. Change Default to Customized, enter your custom message and then save the changes. This is localizable using dynamic content. 
      C
      • Cesar14
      • Author
      • February 18, 2022

      Thank you for the guidance @eric27, I followed the steps you mentioned and it worked. But seems that I need to request more languages to be added, the Dynamic Content sections mentions this:
      To add more languages, contact Zendesk Customer Support. 

      Where exactly should I send the request?

      Thank you for your help!

      Eric27
      • Eric27
      • February 18, 2022
      Hey Cesar, 

      Checking our records it looks like you figured out how to engage with customer support. Let me know if you need anything!
      W
      • wang
      • June 7, 2022

      I hate this, I even want to delete it, but I can't do it, simple questions why so much trouble to deal with

      Eric27
      • Eric27
      • June 7, 2022
      Hey Wang, 

      I've replied to your other comment. What you're looking for is the confirmation message, which is handled at the channel level and not the SDK. You can see how to change it here.

      Thanks
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