Unable to start Chat

Hi community,

I'm using Chat SDK V2 in my react native project as a native module, when I add chatAPIConfiguration to set visitorInfo and department I can't start chat, no bot message, only a blank screen even trying to send messages are never delivered.

here is my code:

#import <Foundation/Foundation.h>

#import "ZendeskChatModule.h"

#import <React/RCTLog.h>

#import <MessagingSDK/MessagingSDK.h>

#import <ChatSDK/ChatSDK.h>

#import <ChatProvidersSDK/ChatProvidersSDK.h>

#import <CommonUISDK/CommonUISDK.h>

#import <SDKConfigurations/SDKConfigurations.h>

RCT_EXPORT_METHOD(startZendeskChat:(NSString *)name email:(NSString *)email

  {

    dispatch_async(dispatch_get_main_queue(), ^(void){

      // initialize zendesk chat sdk

      [ZDKChat initializeWithAccountKey:key appId:apid

          queue:dispatch_get_main_queue()];

      

      ZDKChatAPIConfiguration *chatAPIConfiguration = [[ZDKChatAPIConfiguration alloc] init];

      ZDKVisitorInfo *visitorInfo = [[ZDKVisitorInfo alloc] initWithName:name email:email phoneNumber:@""];

      

      // Chat Configuration

      ZDKChatFormConfiguration *formConfiguration = [[ZDKChatFormConfiguration alloc]

       initWithName:ZDKFormFieldStatusOptional

       email:ZDKFormFieldStatusOptional

       phoneNumber:ZDKFormFieldStatusOptional

       department:ZDKFormFieldStatusHidden];

      

      chatAPIConfiguration.department = @"Mobile application";

      chatAPIConfiguration.visitorInfo = visitorInfo;

      ZDKChat.instance.configuration= chatAPIConfiguration;



      ZDKChatConfiguration *chatConfiguration = [[ZDKChatConfiguration alloc] init];




      chatConfiguration.isAgentAvailabilityEnabled = YES;

      chatConfiguration.isPreChatFormEnabled = YES;

      chatConfiguration.isOfflineFormEnabled = YES;

      chatConfiguration.preChatFormConfiguration = formConfiguration;

      

      // messaging config

      ZDKMessagingConfiguration *messagingConfiguration = [[ZDKMessagingConfiguration alloc] init];

      messagingConfiguration.name = @"bot";

    

    

    // Build view controller

    NSError *error = nil;

    NSArray *engines = @[

              

              [ZDKChatEngine engineAndReturnError:&error]

    ];

      

    UIViewController *viewController = [ZDKMessaging.instance buildUIWithEngines:engines

        configs:@[

          messagingConfiguration,

          chatConfiguration

        ]

        error:&error];

    // close view controller

      viewController.navigationItem.leftBarButtonItem = [[UIBarButtonItem alloc] initWithTitle:@"Close"

          style: UIBarButtonItemStylePlain

          target: self

          action: @selector(dismissChatUI)];

      

    // Present view controller

      UINavigationController *chatController = [[UINavigationController alloc] initWithRootViewController:viewController];

          [RCTPresentedViewController() presentViewController:chatController animated:YES completion:nil];

    });

  }