As soon as I click “Start Conversation”, I get a “Messages failed to load” and I can't do anything. I had this in my game integration so I created a new empty project and add just Zendesk SDK on Unity with the samples, for Android.
There are no error in the console, and the channel id is correctly set (I see my game name at the top).
Hi Yan! This is going to be an authentication issue, so make sure that you are using the correct credentials for an end-user when testing this. Let me know if you are still experiencing problems when using the correct end-user credentials.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Found my problem. Basically, with the newest Zendesk SDK, in Unity Editor, even if on Android/iOS platform, it sends out 'web' and the backend rejects it.
I've created a Unity Channel for the game and if in Editor, will use the new channel. That way it works.
I think that a proper error propagation in Unity log would have allowed me to find the error way faster.
Regards,
Yan