Unable to authenticate users through Messaging SDK with JWT | Community
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Unable to authenticate users through Messaging SDK with JWT

  • April 18, 2023
  • 3 replies
  • 0 views
Robert34

Hi,

Having troubles authenticating users with a JWT through the Mobile Android SDK. We're getting 401 Unauthorized response from the SDK.

We've followed the documentation and implemented the SDK version 2.9.0.
It has also worked before, but stopped working recently.

We're creating the JWT and validated it through jwt.io and all looks good. 

Would appreciate some help to debug this further

    3 replies

    Robert34
    • Robert34
    • Author
    • April 18, 2023

    Tried these fixes without success:

    • Updating to latest SDK
    • Creating a new Android app in Zendesk with a new secret and channelKey
    • Added kid (app id) to JWT
    • Added jwtId to JWT
    • "End User Authentication" settings page is updated to enable JWT + Redirect to SSO as described in docs
    • external_id, iat, jid, name, email all added

    This is the JWT token format:

     

    {
      "email": "email@email.com",
      "external_id": "388948a1-f3a6-4937-a9e4-bf63c0f16574",
      "iat": 1681828371,
      "jti": "49170224-15e3-4b3e-a0fe-faaa08abae4d",
      "name": "Test Test",
    }

      M
      • Manuel23
      • April 18, 2023

      Also having this problem but for the messaging web widget

        Eric27
        • Eric27
        • April 18, 2023
        Hey folks, 
         
        For auth related issues it's best to open up a support ticket so that we can take a closer look at your account.

        Thanks!
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