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Troubleshooting Mobile SDK: Retrieving User Comments for Articles

  • March 11, 2024
  • 2 replies
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lijiao

Can the Mobile SDK retrieve user comments for articles?

I'm currently unable to retrieve them, and I'm not sure if it's a limitation of the SDK or if there's a setting for comments somewhere.

2 replies

Greg29
  • March 12, 2024

Hi Iris! Neither the classic nor the current Zendesk SDKs offer this functionality, so you definitely aren't missing anything, it's just that we don't support that.


  • April 5, 2024

I  had the same issue when I arranged my files with alight motion and then sent them to support.