"ticket.conversation.changed" does not get message content in the trial account. Please help.

Hi Ronak! I did some quick tests in my account and I wasn't able to reproduce this issue. Additionally, the timestamps in your screenshot aren't matching up with the timestamps from the conversation, so I suspect something else is going on here. Could you share the code snippet where you're logging this conversation response from?

Hi @greg29

Thanks for the replay

getAllConversationData() {

  return new Promise((resolve) => {

      client.get('ticket.conversation').then((res: any) => resolve(res['ticket.conversation']));

  });

}

I have got ticket conversation data using this code

This is a new screenshot with the same timestamps. But the message content is null also you can see author data is also blank. Might be this issue happens in every new account but I'm not sure 

Subdomain : d3v-lingpad.zendesk.com (Working fine)

Subdomain : lingpad355.zendesk.com (Message content getting blank)

Also, we are facing this same issue with our new onboard clients doesn't matter if they are using the trial or paid account

Let me know if anything from my end 

Hi @greg29,

Here are the steps I reproduced the "null" error: 

1. Create a Trial Zendesk account
2. Implement Zendesk Client to a website (install via the JS script)
3. I created a Private App to log all customer conversations 
4. Try testing the Private app: I open 2 Chrome browsers (1 for Client chat, the other for Agent Chat)
5. Using the Client browser to submit a ticket => It sends msg to the Agent browser. 
6. On the Agent browser: you can make some console.log on the "Private App" to get the conversation log, `client.get('ticket.conversation')`.
7. You will see the console.log that `Ronak` got in the picture above: 
8. https://support.zendesk.com/hc/en-us/community/posts/6523871958042/comments/6555507030810

HI, @greg29

Any update on this?

I have also added my replay on the private ticket.

integration " Zendesk" doesn't have the action "getTicketConversation"
i am trying to integrate from botpress to zendesk. Can you Fix this?