I have used the Zendesk SDK to retrieve user data from the text editor, and it works well. However, when I use Agent Copilot, the ticket change events suddenly stop functioning. I have implemented an event to capture any changes in the ticket editor. I have also attached a video to help you understand the issue better.
Hi Tipene,
I have been using the “comment.text.changed” event to retrieve text data from the ticket editor, and it has been working as expected. However, when I started using the Zendesk Agent Copilot, this event stopped functioning.
I have been facing the same issue in every ticket on my subdomain, and this issue also occurs in my client's subdomain.
I’ve checked the logs and have attached a video demonstrating the issue.
Please let me know if you need any additional information from my end.
Thanks,
Jigar
Hi Tipene,
I have been using the “comment.text.changed” event to retrieve text data from the ticket editor, and it has been working as expected. However, when I started using the Zendesk Agent Copilot, this event stopped functioning.
I have been facing the same issue in every ticket on my subdomain, and this issue also occurs in my client's subdomain.
I’ve checked the logs and have attached a video demonstrating the issue.
Please let me know if you need any additional information from my end.
Thanks,
Jigar
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Would you be able to send through an example of your implementation of the ticket change event? And if you can let me know roughly the last time you encountered the problem, I can check our logs for any further info.
I'm not aware of any bugs that would cause the issue that you're seeing but based off your code and the logs, I'll be able to do further troubleshooting in more detail.
Thanks,
Tipene