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Text CustomField in Android SDK doesn't work

  • August 10, 2022
  • 3 replies
  • 0 views

Slava11

Hello. I have a problem. I use Android SDK and try to add custom field (types Text and Multi-line) to the ticket by using withCustomFields method. But they don't come and I see empty fields with ticket. Other types of custom fields works fine. What am I doing wrong?

RequestActivity
.builder()
.withCustomFields(
listOf(
CustomField(7412045558036L, "test user name"),
CustomField(7499829751316L, "incident"),
CustomField(8459901057172L, "test multi-line user name")),
)
)
.show(it.context)

3 replies

Eric27
  • August 11, 2022
Hey Slava,
 
Can you confirm that the fields are set to both visible and editable to end users?  
 
Thanks!

Slava11
  • Author
  • August 12, 2022

Hey, Eric!
Yes, you are right. This fields was visible but editable for agents only. I set option "Customers can edit" and it works.

Thank you!


Eric27
  • August 15, 2022
Happy to help!