Support SDK - iOS 16 - Article images won't load using the search icon | Community
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Support SDK - iOS 16 - Article images won't load using the search icon

  • February 27, 2023
  • 1 reply
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Liliane

Hello,

I'm facing an image loading issue on iOS 16.

When I open an article from the list of articles (using the Support SKD inside my app), the images (in the text body) appear correctly. But if I use the magnifying glass icon to search for the same article, the same images won't load.

I used the "Insert image" option to add the images: https://prnt.sc/GwG_oiLicL19 , but the SDK search function images are only working for Android users.

Are you guys able to fix this?

Thank you.

 

 

 

 

1 reply

Hi Liliane,
 
Can you confirm which version of the Support SDK you're using?  Also, are you able to reproduce this behavior in our sample app?