Support SDK integration checklist

Hello Amber,
The SDK will use the device identifier to associate all subsequent requests from the same device with the anonymous user that Zendesk creates with the name "Mobile App User".

if you are having other problems creating anonymous access please refer to developer docs here:
https://developer.zendesk.com/embeddables/docs/ios_support_sdk/sdk_set_identity#setting-an-anonymous-identity

Hope this helps :)

Hi Amber,

To add to what Gofran provided above, here's another guide that you may find helpful: How anonymous identities work in the mobile SDKs.

Cheers!