Support SDK - Guide search call failing (403 response), Android and iOS | Community
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Support SDK - Guide search call failing (403 response), Android and iOS

  • January 9, 2024
  • 2 replies
  • 0 views
A

Hi there, 

I was referred here by a Zendesk support agent, hoping this community and Developer Support can help. 

We are currently experiencing an issue with our Support SDK implementation for Android and iOS. The Guide search function is failing, we get a 403 error with the below message for the api/mobile/ calls: 

{"error":"Forbidden","description":"You are missing the following required scopes: "}

All other functions (Guide articles, form, submit ticket) work without any issues and our code has not been touched in several years. 

  1. We see that the Zendesk demo app uses the zendesk.android library and we use the zendesk.core library
  2. The call is being made with authentication to a public endpoint and works on a browser with no authentication but this is how we've always made the calls and they are generated automatically inside the SDK library. 
  3. What has been changed in the “zendesk.core” library recently so that we can’t receive responses (403) with the authentication?
  4. If there was a change - should we have received an update?
  5. What actions can we do to fix this? 

Thanks!

    2 replies

    Tipene
    • Tipene
    • February 1, 2024

    Hi Ayal,

    Sorry for the delay in someone getting back to you on this. Can you let me know the exact SDK you are using, along with the version? This will help in identifying any updates that may have affected the functionality of your app.

    With regard to the demo app, can you send a link of the one you are viewing? It looks as though this one here is still using the zendesk.core library.

    Look forward to hearing from you soon.

    Tipene

    A
    • Ayal
    • Author
    • March 31, 2024

    Hi Tipene, 

    Thanks for getting back to us, I'm following this article but I didn't get an email when you commented so I didn't see it until now. 

    Regarding your questions: 

    This is the SDK and version that we are using - User-Agent : Zendesk-SDK/1.0.1 Android/33 Variant/Guide
     

    We checked the demo app shared here against what we're using. The link on the developers site appears to be different from what you shared…

     

    Thanks

     

     

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