Support SDK for iOS attach images and video to request | Community
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Support SDK for iOS attach images and video to request

  • April 22, 2022
  • 1 reply
  • 0 views
Konstantin12

Hi there
Have two issues with adding request attachments using UI provided by the SDK:

UIViewController *requestScreen = [ZDKRequestUi buildRequestUiWith:@[]];

First, we can't see "Library" button if app originaly supported only landscape orientation and was rotated to show zendesk UI in portrait mode with this code:

[UIDevice.currentDevice setValue:@(newOrientation) forKey:@"orientation"];
[UIViewController attemptRotationToDeviceOrientation];

Now UI shows without "Library" button:

Second, we can't attach video files other than browsing them from saved in files through "..." button.
So, is it possible to solve this issues with already provided zendesk UI?
By the way is it normal that I get only black squares trying to add images to this post?

      1 reply

      Marco13
      • Marco13
      • September 1, 2022

      >> we can't attach video files other than browsing them from saved in files through "..." button

      Any solution to this issue? The work-around of "..." button is not user-friendly at all. Also, it only seems to work on iOS devices, not Android.

      All files are accepted by Zendesk as attachments, for example via email channel, so there is no reason to filter out video files when using the Mobile SDK attachment picker. I am going to create a defect for this, as our customers need to submit their user error scenarios while using our app.

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