We have native mobile apps (IOS and Android) and currently have users submit a request by the app launching their email app. We add the device log and what ever the user types in and send as an email to Zendesk support.
We want to change this to launch a Submit a Request form, attach the device log automatically, and have the user fill out the fields of the form; then create the ticket.
We do not need or want to have a bot-like experience, just a form fill and submit.
Any help will be greatly appreciated.
Submit a Request form from a mobile app
Hey @chuck14
First, you need to have the ticket form ready inside your Zendesk which customers will use to submit via.
Second, you'll need to look at utilising the Zendesk mobile SDK to add a Zendesk ticket form (submit a request) inside your app. The ticket form option is available utilising the Classic Web Widget SDKs in your app. I've added the link below. - In particular, the Support SDK is the one which adds the form into your app.
Adding the form into your app, is the same form inside your Zendesk - they are one and the same. You're just implementing the form functionality to work inside your app so users don't have to submit via email or webpage etc like they currently might be doing.
https://developer.zendesk.com/documentation/classic-web-widget-sdks/
Hope this helps. :)
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