Sending a ticket from Ticket list screen the custom fields configuration is ignored.

Hello,

We have multiple integrations between our Mobile Apps and Zendesk via Zendesk SDK, while also using the Zendesk Guide Help Center. We found a problem using HelpCenterActivity in Android.

We set a RequestActivityConfig to add some custom fields to our tickets, but found that the next code works only when sending a ticket from "Help Center Articles list" screen and "Help Center Article Detail" screen, but  sending a ticket from "Ticket list" screen.

If the user navigate to the ticket list screen then this configuration is ignored.

val requestActivityConfig:

Configuration =
    RequestActivity.builder()
        .withCustomFields(
            listOf(
                CustomField(customFieldApp, context.getString(R.string.zendesk_app_name)),
                CustomField(customFieldZone, getSelectedZoneIdUseCase()),
                CustomField(customFieldMobileOs, "Android"),
                CustomField(customFieldDeviceModel, Build.MODEL),
                CustomField(customFieldAppVersion, context.packageManager.getPackageInfo(context.packageName, 0).versionName),
                CustomField(customFieldOsVersion, Build.VERSION.SDK_INT.toString())))
        .config()val categoryId = Long.parseLong(context.getString(R.string.zendesk_category_id))

    HelpCenterActivity.builder()
        .withArticlesForCategoryIds(categoryId)
        .show(context, requestActivityConfig)

Thanks and regards,

Fernando