Replies from Support don't update In-App Chat in Real Time | Community
Skip to main content

Replies from Support don't update In-App Chat in Real Time

  • September 14, 2022
  • 1 reply
  • 0 views

Andrey16

Hello everyone, I'm using SupportSDK in my iOS app.  I just show help center with ability to create tickets like this: `HelpCenterUi.buildHelpCenterOverviewUi(withConfigs: [helpCenterConfig, requestConfig])` (like it's shown in the guide https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/help_center/).  It works well, but we faced the problem with ticket chat.


Users don't see real-time replies in the chat window, they have to exit and re-enter the chat window to see new replies. Is there any way to fix this? Agent replies should update the user's chat window in real time. I didn't find anything that may help in the documentation.

 

Or maybe SupportSDK does not provide an ability to see support answers in the ticket chat in real-time?

1 reply

Andrey16
  • Author
  • September 14, 2022

I found an information that there is really no real-time updates: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/requests/ `Check for ticket updates` section. So I'm closing the issue