Public help center not accessible in anonymous identity in Android | Community
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Public help center not accessible in anonymous identity in Android

  • May 11, 2023
  • 3 replies
  • 0 views
Miquel11

Good afternoon!

We are building an authentication environment in our help center. Our articles are all public, so, we are beginning to create private articles and add it in the help center. The think, is that right now, the Android SDK fails to load the articles when the user is not identified in the app and the sdk tells us that "The expected type of authentication is jwt. The local identity is not present."

Is this behaviour correct? Do we have to create an appid for the anonymous users and another one for the identified users? 

Thanks!

    3 replies

    Greg29
    • Greg29
    • May 11, 2023

    Hi Miguel! If the SDK was originally created in the admin center with JWT auth, you can not pass in an anonymous request. So to answer your last question, if you want to use either/or, you will need to create a separate anonymous instance of the SDK.

    Miquel11
    • Miquel11
    • Author
    • May 11, 2023

    Thank you! What it's strange is that in the iOS sdk, this feature works well with a single appId and client Id. For now, I will create 2 appIds for each Identity.

    Have a great day!

    Miquel11
    • Miquel11
    • Author
    • May 11, 2023

    Hi, I am facing another problem. When the user signs in the app and the Zendesk config changes to use the JWT appId, it didn't change and it requires the anonymous one instead. Is there a way to restart Zendesk SDK properly to make it work?

    Thank you!

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