Hi! We have problems with sending the ticket's messages after ios 16 update.
I looks like there is a problem with the user's email identifacation
We use this type of Zendesk identity: Identity.createAnonymous(name: , email: )
With Identity.createAnonymous( ) everything works fine, but we prefer our agents could see the user's name and email.
Hi Julia! Could you explain the specific problem that you're having here? Is the message failing to send or is it simply not passing the email and name over? Additionally, if you could please look over this article and share the relevant information, that would help!
Hi,
we are experiencing as well issues with the support SDK on iOS 16.
Normally the SDK would launch with the articles section, and the possibility to open a ticket.
Recently, however, (after iOS 16 release) when opening the support SDK our users are directed directly to the ticket creation (message UI) without going first to the support. And sending the ticket does not work with a black error message on the bottom "Ticket Failed to Send"
No action was made on our side on the configuration or SDK
Yes, the message is failing to send 
Hi all! We have been attempting to reproduce this issue and we're not seeing the same problems. To that end, can you confirm that the issue persists if you delete and reinstall your apps? If it does persist, does this happen to all users on iOS 16 or just a subset? Finally, can you confirm if this happens both on physical devices as well as the simulator?
The same problem after reinstallation. I'm not sure, but it seems this happen to a subset of users. We don't use simulator, only physical devices. As I said before with zendesk Identity.createAnonymous( ) everything works fine, we have problems with this type of identity: Identity.createAnonymous(name: , email: ). It looks like there's something wrong with email data.
Hi!
We have solved this on our side. At the end was not related to iOS 16.
All works fine for us, we had an issue somewhere else.
Now, new users don't have such problem. Everything works fine with Identity.createAnonymous(name: , email: ). But we have some previous test users and this problem still exists with them. Is this possible that there is some problem with their email identification? Maybe I have to check any settings in the agent's workspace?
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Julia, could you please attempt to reproduce this in our sample apps? Here's the link for instructions on how to do that. If you are able to reproduce this in our sample apps, please share the code snippet where you set this up.