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Navigation bar background color blue

  • April 16, 2022
  • 7 replies
  • 0 views

Ilies
We can’t change the navigation bar background color on our ios app using zendesk sdk ,and it always fixed to blue and that doesn’t fit our design system , is there any way to change to white ?

7 replies

Greg29
  • April 18, 2022

Hi Ilies! This is an issue that our engineering team is aware of. They are working on a fix that they are targeting to be available in the next release of our SDKs.


Alex136
  • April 26, 2022

in iOS 14. after tapped back button on navigation bar to end chat
the navigation bar keep in color blue
but this work fine in iOS 15.
Can you help fix for iOS 14


Eric27
  • April 26, 2022
Hey there, 
 
We've patched this issue in the latest release (5.5.0), would you be able to update to the latest and let us know if you're still having issues? 
 
Thanks!

Giovanni12

Hey there @eric27 hope you're well!

I'm also having this issue, my SDK version was 5.4.0, then I saw this post and updated my pod to 5.5.0, but all it did was changing the navigation bar to translucent. It ignored the appearance I set on my navigationBar. I think the SDK is still tampering with the navigationBar.

The actual solution is the SDK not meddling with the navigation bar, like the Zendesk docs states:

https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/customizing_the_look/


Giovanni12

@eric27 just a quick headsup, rolling back to 5.3.0 (ZendeskSupportSDK) and 2.11.1 (ZendeskChatSDK) makes the navigationbar designated color on my UINavigationController's bar appearance work again. Idk what the devs changed in 5.4.0 / 2.12.0 but that caused the bug.


Eric27
  • May 18, 2022
Hey Giovanni,

Thanks for reporting this. I've looped in the corresponding dev team and create a bug report for this. Once I hear back on next steps, I'll post in this thread.
 
Thanks!

Arshia
  • September 1, 2022

Any progress on this issue? ZendeskSupportSDK overrides the UINavigationController appearances and thus does not behave as advertised in the documentation.