Mobile SDK - how to display a form based on ticket_form_id | Community
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Mobile SDK - how to display a form based on ticket_form_id

  • March 14, 2024
  • 1 reply
  • 0 views

Hello,
I'm trying to set up the iOS and Android Mobile SDKs to display a form (for which I have a ticket_form_id) that I also use on my web help center.

Is this doable ?

Can it handle personnalized fields from the forms (including translation management) ?

Thanks,

1 reply

Greg29
  • March 18, 2024

Hi Timothé! The SDKs are build for a more synchronous experience than a ticket form is built for. To that end, if you'd like to build out similar workflows in the SDK, you'll want to use our bot builder. This will allow you to customize the conversations in a much more granular and automated way than ticket forms would!