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JWT Token Decoding Issue on SDK Login

  • May 30, 2024
  • 1 reply
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Volodymyr13

Hi everyone,

I'm encountering an error on the SDK side when decoding a JWT token for user login. I've followed all the instructions and generated the JWT token, but when I try to log in, I get a decoding JWT token error. How can I solve this problem? Has anyone else experienced this issue before? Could you explain what other factors might influence this error? I validated the token before creating this post, and it is valid.

Error name: ZendeskSDKConversationKit.ConversationKitError.failedToDecodeJWT
 

Thank you!

    1 reply

    Tipene
    • Tipene
    • June 26, 2024

    Hi Volodymyr,

    Can you let me know if you're still encountering this issue? If so, when was the last time it occurred, so I can check the logs on our end for more details.

    Thanks,

    Tipene

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