Hello,
We are currently integrating the Zendesk iOS SDK into our React Native project with the following specifications:
- React Native version: 0.73.7
- @react-native-firebase/app version: “19.1.0"
- @react-native-firebase/messaging version: “19.1.0”
We have successfully initialized the SDK, and most functionalities are working as expected. However, we are facing difficulties with implementing conversation tags.
We have followed the documentation steps carefully but haven’t been able to make the conversation tags work. We’ve attempted various approaches, including setting tags during SDK initialization and after user login, but without success.
We also tried setting tags directly through the Swift method but still couldn’t see them reflected in the conversation.
We noticed a comment in the documentation stating that tags may only appear after a new message is sent or a new conversation is started.
We’ve tested both scenarios and waited for a significant amount of time, but the tags still didn’t appear.
Could you please assist us in troubleshooting this issue?
Additionally, we would like to confirm whether conversation tags must be predefined in the Zendesk Dashboard before they can be used in the mobile app.
Looking forward to any guidance on resolving this matter.
Thank you in advance for you help