Is there any way to send a message using new WedWidget SDK? | Community
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Is there any way to send a message using new WedWidget SDK?

  • October 5, 2022
  • 4 replies
  • 0 views

Do we have any alternative of this function from classic WebWidget?

zE('webWidget', 'chat:send', "I'd like the Jambalaya, please");

4 replies

Tipene
  • October 5, 2022
Hey, Ali!
 
Here's a link to the current API reference for the Zendesk web widget:

https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/

As this product is relatively new, we are continuing to build out the methods and endpoints available to developers. I'd keep an eye out here for any new updates to the API in future.
 
Thanks!
 
Tipene

Omair12
  • October 12, 2022

Hey @tipene

This didn't answer the question. So there is no way to send chat on visitors behalf from the new web SDK?


Thanks


Eric27
  • October 12, 2022
Hey Omair,

At this time there is not. I know that this is something being looked into by the team that owns it. I'd suggest keeping an eye on the announcements page for information on new features getting added to the new Web Widget.

Sorry for the inconvenience 

Omair12
  • October 12, 2022

No issues, thank you for clarifying. Then Is there a clean way to differentiate b/w WebWidget Classic and new WebWidget using the API?

Thanks in advance