iOS ZendeskSupportSDK register device identifier no call | Community
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iOS ZendeskSupportSDK register device identifier no call

  • July 21, 2021
  • 6 replies
  • 0 views

OliverYeung

The registered device deviceIdentifier is not called after acquiring the notification device token.

device token is not null.

[2451:424169] [DEBUG]: storing non-representable with key push_registration_request_storage_key in session store with app id: *********************

[2451:424169] [DEBUG]: successfully stored push_registration_request_storage_key in session store.

[2451:424169] [DEBUG]: Pending push network request is queued till user is authenticated.

6 replies

Greg29
  • July 21, 2021

Hi Oliver! Could you share the code snippet where you set the identity? Based on the last debug message, it appears that this is not being set before the request is triggered.


OliverYeung
  • Author
  • July 22, 2021


OliverYeung
  • Author
  • July 22, 2021

[DEBUG]: clearing storage suite: com.zendesk.core.identity with app id: *****************************.

[DEBUG]: clearing storage suite: com.zendesk.core.session with app id: *****************************.

[DEBUG]: stored identity with app id: *****************************.

[DEBUG]: storing non-representable with key push_registration_request_storage_key in session store with app id:*****************************.

[DEBUG]: successfully stored push_registration_request_storage_key in session store.

[DEBUG]: Pending push network request is queued till user is authenticated.


  • January 2, 2023

Hello, I have the same issue!


  • January 2, 2023

Registration only works when a ticket has been opened... Why?


Eric27
  • January 4, 2023
Hey Doris, 

Can you provide a sample app with your implementation replicating this behavior?