When using APN to provide notifications in iOS app for iOS channel integration during Zendesk messaging
We are instructing you to register P12.
Our app provides push notifications by switching from using P12 to using P8 keys.
I would like to inquire whether APNs casting is also provided with the P8 key, or if notification can be provided in another way.
I would like to request technical support as described above.
ios p8
Hi there! The guidance that we have with APNS is to utilize P12, not P8, therefore I can not provide any instructions on making it work with P8. Is there any reason that you can not use the P12 keys?
hi @greg29
Is setup for Zendesk push notifications on iOS only possible using a .p12 certificate?
Because we have a concern, if you use a .p12 certificate, it has an expiration date so you need to continue maintenance to regenerate the certificate and re-upload it.
As far as we know, there is an alternative method using the APNS Authentication Key so that there is no need for periodic maintenance to setup push notifications which we have also implemented in (eg: Firebase and MoEngage), is it possible in Zendesk to use the APNS Authentication Key?
Hi @greg29
I don't understand why the adoption of the p8 certificate has not been implemented. The p8 certificate is a more modern approach compared to the p12 and does not have an expiration period, which is why many companies are using p8 certificates. We would greatly appreciate it if Zendesk could promptly adopt the p8 certificate as well. Thank you.
Hi !
Is there any update to support p8 certificates ? We also use APNS Authentication Key p8 in our project for other SDK. There is no expiration date and we prefer to avoid duplicate several certificates for our notifications.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.