iOS ChatProvidersSDK crashes v2.12.0 | Community
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iOS ChatProvidersSDK crashes v2.12.0

  • July 25, 2022
  • 2 replies
  • 0 views
Ramkrishna

Hello.

We see iOS ChatProvidersSDK crashes in our app.
Any ideas how to fix this?

We are using ZendeskChatSDK v2.12.0

Model:iPhone 13 Pro Max
Operating System
Version:15.6.0

Stack traces:

 

Crashed: com.apple.root.default-qos.overcommit
0  libswiftCore.dylib             0x39c40c _swift_release_dealloc + 32
1  ChatProvidersSDK               0x401d4 _hidden#5901_ + 4412768724 (__hidden#714_:4412768724)
2  ChatProvidersSDK               0x96c78 _hidden#12265_ + 407 (__hidden#12465_:407)
3  ChatProvidersSDK               0x92ef4 _hidden#86_ + 387 (__hidden#12465_:387)
4  ChatProvidersSDK               0x1128c4 _hidden#3208_ + 178 (__hidden#18134_:178)
5  ChatProvidersSDK               0xcc98c ChatProvider.sendTyping(isTyping:) + 96 (__hidden#15310_:96)
6  ChatSDK                        0x1be5c ChatEngine.onEvent(_:) + 140 (__hidden#2441_:140)
7  MessagingSDK                   0x948c _hidden#192_ + 174 (__hidden#458_:174)
8  MessagingSDK                   0x15d4c _hidden#1627_ + 30 (__hidden#1647_:30)
9  MessagingSDK                   0x1cff0 _hidden#2028_ + 47 (__hidden#2052_:47)
10 MessagingSDK                   0x1c848 _hidden#164_ + 4423895112 (__hidden#135_:4423895112)
11 libdispatch.dylib              0x3a30 _dispatch_client_callout + 20
12 libdispatch.dylib              0x6eec _dispatch_continuation_pop + 500
13 libdispatch.dylib              0x1a13c _dispatch_source_invoke + 1596
14 libdispatch.dylib              0x15164 _dispatch_root_queue_drain + 396
15 libdispatch.dylib              0x1596c _dispatch_worker_thread2 + 164
16 libsystem_pthread.dylib        0x1080 _pthread_wqthread + 228
17 libsystem_pthread.dylib        0xe5c start_wqthread + 8

    2 replies

    Ramkrishna
    • Ramkrishna
    • Author
    • August 1, 2022

    @Tipene Hughes

    Greg29
    • Greg29
    • August 1, 2022

    Could you please try reproducing this issue in our sample apps? If you are able to reproduce in the sample apps, please share the code snippet that you are using. If you can not reproduce this in the sample app, the issue is going to be with your implementation, which we can attempt to troubleshoot, but we are likely going to be unable to assist with. In the event that you can't reproduce in our sample app, share your code snippet here as well and we can take a look. 

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