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Integration between Smooch (Sunshine conversations) iOS SDK and Zendesk

  • March 2, 2023
  • 3 replies
  • 0 views
Alessio11

Hello,

I am following this guide https://docs.smooch.io/guide/native-ios-sdk/#installation to install Zendesk's Sunshine (Smooch) on my iOS app. 

I created an integration from the "Conversations integrations" section of Zendesk Admin center. From the integration created I took the integration ID and used it to initialise the iOS Sunshine SDK. The initialisation is failing with this error:"App not found: Provided integration id is invalid"

Any hint of what I am doing wrong?

 

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    3 replies

    Eric27
    • Eric27
    • March 3, 2023
    Hey Alessio,

    It's tough to say without seeing your implementation. Would you be able to take up a ticket so that our support team can take a look? 
     
    Thanks!
    Alessio11
    • Alessio11
    • Author
    • March 6, 2023

    Hello Eric,

    Thank you for coming back to me. I managed to reach a member of your technical staff via email and he explained to me that I was generating the integrationID the wrong way, after that I succeeded to generate the correct ID and now everything is alright.

    Thank you very much again for your help

     

    Eric27
    • Eric27
    • March 6, 2023
    Hey Alessio,

    Glad to hear! Let us know if you need anything else. 
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