Help Center issue in iOS 18.5 Zendesk Unity SDK 3.3.0 | Community
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Help Center issue in iOS 18.5 Zendesk Unity SDK 3.3.0

  • May 29, 2025
  • 3 replies
  • 0 views
FJ29

Hi, I've set up my project to open the help center when a button is pressed. My script is fairly simple 

await ZendeskSdk.InitializeAsync(config =>
{
    config.ChannelId = CHANNEL_ID;
    config.Language = ZendeskLanguage.English;
    config.MetadataValidationEnabled = true; 
});
await ZendeskSdk.Instance.Home.ShowHomeAsync();
 

 

Works fine on Android and in iOS v16.6, but not on v18.5; the user gets sent to the chat instead.  

Any ideas?

      3 replies

      Greg29
      • Greg29
      • June 12, 2025
      Hey FJ, apologies for the delay in my response! I wanted to check in and see if you were still experiencing this issue or if you found a solution? I'll reach out internally to see if anyone has experienced any behavior like this in the meantime.
        FJ29
        • FJ29
        • Author
        • August 27, 2025

        Hi Greg, we are still facing this issue, works as expected on android and ios 16.6, but ios 18.5 gets the chat instead 

        FJ29
        • FJ29
        • Author
        • August 28, 2025

        fixed after upgrading to v3.6.0

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