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getting the conversations

  • October 29, 2022
  • 3 replies
  • 0 views
S

We are using the SDK to install the livechat within our app, but it looks like there is no way to get the list of the conversations the user opened before besides the currently active one!

I checked all the documentation and it seems there is nothing helpful about this, so I am posting here if someone can help with the best practice to handle this.

 

    3 replies

    Eric27
    • Eric27
    • October 31, 2022
    Hey Rami,

    If you're using the classic chat sdk, unfortunately users won't be able to see their chat history. We discuss this here. 
     
    Apologies for the inconvenience. 
    S
    • saleem
    • Author
    • October 31, 2022

    Hello @eric27 thank you for the answer

    but who other apps handle it usually? I see many apps using zendesk for LiveChat show the history, zendesk support on the website does the same.

    Any idea?

    Eric27
    • Eric27
    • October 31, 2022
    Hey Rami,

    It sounds to me like you're looking at the web widget, not the chat sdk. You are able to show a conversation history utilizing the web widget as long as the user is authenticated. You can find the documentation here. 

    If you're trying to accomplish this for a mobile app, then you'd need to use the unified sdk with both the support and chat engines enabled. Then by enabling automatic ticket creation, the user would have the visibility of past chat transcripts by viewing the tickets created from them.
     
    Hope this helps
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