Getting Error while loading chats in React native Android side | Community
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Getting Error while loading chats in React native Android side

  • September 12, 2025
  • 1 reply
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C

Hey!

We have been using Zendesk for the past few years for our customer support on IOS, We have shifted our architecture in React Native which supports IOS and Android.

Currently we are using (https://www.npmjs.com/package/react-native-zendesk-messaging?activeTab=readme)

Which works well on IOS side but it failed to load chats on Android Side although we get message Initialised Successful.

 

I am attaching screenshots for refrence 

    1 reply

    Y
    • yelen
    • September 12, 2025

    Hey, I’ve run into a similar issue before when loading chats in react native on android. double-check that the zendesk android module is properly linked and that you’ve added the needed permissions in your manifest. It can also help to do a clean build and clear the caches, since old build files sometimes cause strange errors. If you can share the exact error message and your react native and android sdk versions, it’ll be easier to narrow down the cause.

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