Hi you guys,
I took the steps according to the documentation to enable authenticated visitors for messaging with Zendesk SDKs. https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.268652913.1675815841.1654150203-1035270265.1654150203. But I experienced a problem as below. Give me some help to solve the thing, please
We build the mobile app, which integrated with Zendesk, by using flutter library dart_jsonwebtoken
I'm getting: The JWT provided could not be decoded when trying to log in.
The JWT token is decoded as it should (via JWT.io).
I'm using the latest iOS SDK version - ZendeskSDKMessaging - 2.27.0
The secret and the kidare defined and used to construct the JWT token. Any idea what I've missed?
Just to add:
The Zendesk is initialized before logging in.
Zendesk.initialize(withChannelKey: Constants.channelKey,
messagingFactory: DefaultMessagingFactory()) { result in
switch result {
case .success(let zendesk):
// Here I login with new JWT token generated by our server
login()
case .failure(let error): break
}
}Hi Sion,
Are you still having this issue? If so, I can pull you into a ticket to get a better look.
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Can you share the corresponding code snippets so we can see how you're handling the JWT?
Thanks