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Error setting up end user authentication in messaging

  • March 24, 2022
  • 3 replies
  • 0 views
Xinran

Have set up my server to generate a JWT which I was able to verify using jwt.io. But when my iOS app tries to use the token to authenticate with Zendesk, I get the following error: "failedToDecodeJWT". This is currently happening within the sandbox environment (haven't tried in production yet). Not sure how to troubleshoot at this point since it seems like the token should be valid.

      3 replies

      Xinran
      • Xinran
      • Author
      • March 24, 2022

      Attaching screenshots of the code here

      C
      Hi Xinran,
       
      Are you seeing a request to https://<your_subdomain>.zendesk.com/access/sdk/jwt and an HTTP status code in the response?
       
      Best,
      Mick11
      • Mick11
      • April 14, 2022

      Also,

      I'm not sure if this is the problem, but the comma at the end of your external_id line, kid line and your headers line shouldn't be there. This may be causing the JSON payload to be malformed.

      Example of building the payload are here.

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