error occurred in your use of the Zendesk Widget API (prefill) | Community
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error occurred in your use of the Zendesk Widget API (prefill)

  • February 23, 2022
  • 5 replies
  • 0 views
K

Need help please! This is exactly what I have on my <script>:
https://developer.zendesk.com/api-reference/widget/core/#prefill

Everything is good and working with the zendesk widget on our rails app but this keeps on showing on the browser console when routing on a different page of the app. This does not occur on the first page load:

Thanks

    5 replies

    C
    Hi Khris,
     
    When this happens, does the widget appear on the page at all?  Are you able to open it and fill out the form?
     
    Best,
     
    K
    • K92
    • Author
    • March 3, 2022

    @christopher53, the widget appears and it's loading everything and yes i am able to fill it out and use the zendesk fine but this error is constantly appearing everytime you click on a different route but when you refresh it's not there (only happens when you move to a different route).

    C
    Hi Khris,
     
    Thanks for the context.  Is the front end a single page app?  Also, can you share the code you're using to prefill the form?
     
    Best,
     
    K
    • K92
    • Author
    • March 8, 2022
    <script type="text/javascript">
    zE('webWidget', 'prefill', {
    name: {
    value: "<%= current_user.full_name %>",
    readOnly: true
    },
    email: {
    value: "<%= current_user.email %>",
    readOnly: true
    },
    });
    </script>

    It's the same as what the documentation suggested. And no the fe is not a spa.

    C

    Hi KP,

    I've created a ticket to take a deeper dive into specific details about your implementation.

    Best,

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