Data Center Location (DCL) limitations in Messaging SDK for Android/iOS | Community
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Data Center Location (DCL) limitations in Messaging SDK for Android/iOS

  • May 10, 2022
  • 3 replies
  • 0 views

Marco13

How about this limitation for Messaging?

https://support.zendesk.com/hc/en-us/articles/4408821805338#topic_lts_bdf_vpb 

For privacy/GDPR reasons we need all data to be stored in EU.

Please, can we have an estimate for the removal of this limitation in Messaging SDK (Android/iOS)? Q3/2022? Q4/2022?

3 replies

Marco13
  • Author
  • May 16, 2022

Still no feedback on this? We just need a rough estimate of when the limitation will be fully removed. This is a show-stopper to adopt Zendesk Messaging for us..

FYI I've just created a ticket to ask the same question: https://support.zendesk.com/hc/en-us/requests/10393876 

Cheers,

Marco


Marco13
  • Author
  • October 11, 2022

Any news on this?

For privacy/GDPR reasons we need all data to be stored in EU


Eric27
  • October 12, 2022
Hey Marco, 
 
Unfortunately messaging data is still only available to be hosted in the US. You can keep an eye on this article to see when it EU storage capabilities get rolled out.

Sorry for the inconvenience.