CS Zendesk Live Chat widget and web SDK where the chats aren't saving and it's leading to issues.agents had to merge 393 tickets of the same user with the same concern
CS Zendesk Live Chat widget and web SDK where the chats aren't saving and it's leading to issues
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Has this just started happening? This sounds like it's most likely a configuration issue. I'd suggest opening up a ticket with support so that we can take a look into it.
Thanks!