Hi!
Implementing the latest SDKs, running the app in Proguard mode causes a crash that can't be traced back due to obfuscation.
Executing the code without Proguard works just fine.
The error occurs, when I'm clicking the "start a conversation" button.
I have followed the recommended settings for Proguard and R8
Even with over-configuration, definitely covering all cases, the error still occurs.

Proguard Config:
-keep class zendesk.** { *; }
-keepnames class zendesk.** { *; }
-keep class sun.misc.Unsafe { *; }
-keepnames class okhttp3.internal.publicsuffix.PublicSuffixDatabase
Crash Log:
E/AndroidRuntime(17612): FATAL EXCEPTION: main
E/AndroidRuntime(17612): Process: com.[REDACTED].android, PID: 17612
E/AndroidRuntime(17612): java.util.MissingFormatArgumentException: Format specifier '%s'
E/AndroidRuntime(17612): at java.util.Formatter.format(Formatter.java:2523)
E/AndroidRuntime(17612): at java.util.Formatter.format(Formatter.java:2459)
E/AndroidRuntime(17612): at java.lang.String.format(String.java:2911)
E/AndroidRuntime(17612): at i.z.c.a.i(Unknown Source:7)
E/AndroidRuntime(17612): at i.z.c.a.l(Unknown Source:3)
E/AndroidRuntime(17612): at zendesk.support.request.DocumentRenderer$HtmlParser.<init>(Unknown Source:40)
E/AndroidRuntime(17612): at zendesk.support.request.CellFactory.<init>(Unknown Source:12)
E/AndroidRuntime(17612): at zendesk.support.request.RequestModule.providesMessageFactory(Unknown Source:14)
E/AndroidRuntime(17612): at zendesk.support.request.RequestModule_ProvidesMessageFactoryFactory.providesMessageFactory(Unknown Source:9)
E/AndroidRuntime(17612): at zendesk.support.request.RequestModule_ProvidesMessageFactoryFactory.get(Unknown Source:48)
E/AndroidRuntime(17612): at zendesk.support.request.RequestModule_ProvidesMessageFactoryFactory.get(Unknown Source:0)
E/AndroidRuntime(17612): at k.c.a.get(Unknown Source:13)
E/AndroidRuntime(17612): at zendesk.support.DaggerSupportSdkComponent$RequestComponentImpl.injectRequestViewConversationsEnabled(Unknown Source:22)
E/AndroidRuntime(17612): at zendesk.support.DaggerSupportSdkComponent$RequestComponentImpl.inject(Unknown Source:0)
E/AndroidRuntime(17612): at zendesk.support.request.RequestViewConversationsEnabled.init(Unknown Source:0)
E/AndroidRuntime(17612): at zendesk.support.request.ComponentRequestRouter.update(Unknown Source:76)
E/AndroidRuntime(17612): at zendesk.support.request.ComponentRequestRouter.update(Unknown Source:2)
E/AndroidRuntime(17612): at x.d.l$d.b(Unknown Source:26)
E/AndroidRuntime(17612): at x.d.s.o(Unknown Source:39)
E/AndroidRuntime(17612): at x.d.s.j(Unknown Source:0)
E/AndroidRuntime(17612): at x.d.s$a$a.a(Unknown Source:78)
E/AndroidRuntime(17612): at x.d.b.b(Unknown Source:27)
E/AndroidRuntime(17612): at x.d.b.a(Unknown Source:0)
E/AndroidRuntime(17612): at x.d.b$a.a(Unknown Source:11)
E/AndroidRuntime(17612): at zendesk.support.request.AsyncMiddleware.onAction(Unknown Source:25)
E/AndroidRuntime(17612): at x.d.b.b(Unknown Source:23)
E/AndroidRuntime(17612): at x.d.b.onAction(Unknown Source:13)
E/AndroidRuntime(17612): at x.d.s$a.run(Unknown Source:22)
E/AndroidRuntime(17612): at x.d.g$a.execute(Unknown Source:10)
E/AndroidRuntime(17612): at x.d.s.c(Unknown Source:8)
E/AndroidRuntime(17612): at zendesk.support.request.ActionLoadSettings$1.onSuccess(Unknown Source:18)
E/AndroidRuntime(17612): at zendesk.support.request.ActionLoadSettings$1.onSuccess(Unknown Source:2)
E/AndroidRuntime(17612): at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings$LoadHelpCenterSettings.onSuccess(Unknown Source:46)
E/AndroidRuntime(17612): at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings$LoadHelpCenterSettings.onSuccess(Unknown Source:2)
E/AndroidRuntime(17612): at zendesk.core.ZendeskSettingsProvider.getSettingsForSdk(Unknown Source:33)
E/AndroidRuntime(17612): at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings.onSuccess(Unknown Source:17)
E/AndroidRuntime(17612): at zendesk.support.ZendeskSupportSettingsProvider$LoadSupportSettings.onSuccess(Unknown Source:2)
E/AndroidRuntime(17612): at zendesk.core.ZendeskSettingsProvider.getSettingsForSdk(Unknown Source:33)
E/AndroidRuntime(17612): at zendesk.support.ZendeskSupportSettingsProvider.getSettings(Unknown Source:11)
E/AndroidRuntime(17612): at zendesk.support.request.ActionLoadSettings.execute(Unknown Source:7)
E/AndroidRuntime(17612): at zendesk.support.request.AsyncMiddleware$QueueItem.execute(Unknown Source:6)
E/AndroidRuntime(17612): at zendesk.support.request.AsyncMiddleware$Queue.dispatchInternal(Unknown Source:32)
E/AndroidRuntime(17612): at zendesk.support.request.AsyncMiddleware$Queue.access$300(Unknown Source:0)
E/AndroidRuntime(17612): at zendesk.support.request.AsyncMiddleware$Queue$QueueCallback.done(Unknown Source:22)
E/AndroidRuntime(17612): at zendesk.support.request.ActionInstallConfiguration$1$1.run(Unknown Source:23)
E/AndroidRuntime(17612): at android.os.Handler.handleCallback(Handler.java:938)
E/AndroidRuntime(17612): at android.os.Handler.dispatchMessage(Handler.java:99)
E/AndroidRuntime(17612): at android.os.Looper.loop(Looper.java:223)
E/AndroidRuntime(17612): at android.app.ActivityThread.main(ActivityThread.java:7656)
E/AndroidRuntime(17612): at java.lang.reflect.Method.invoke(Native Method)
E/AndroidRuntime(17612): at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
E/AndroidRuntime(17612): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)
SDK versions:
api group: 'com.zendesk', name: 'messaging', version: '5.2.3'
api group: 'com.zendesk', name: 'support', version: '5.0.8'
api group: 'com.zendesk', name: 'answerbot', version: '3.0.7'
api group: 'com.zendesk', name: 'chat', version: '3.3.3'
As per our Progaurd docs, any issue that could be associated with Proguard should be reproduced with the default set of rules, present in our sample apps. Have you made an attempt to recreate this issue in a sample app with Progaurd?