Crash in Zendesk Support 5.0.9 | Community
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Crash in Zendesk Support 5.0.9

  • July 19, 2022
  • 1 reply
  • 0 views
Patrick34

Hi Team, I am seeing this crash in my Firebase Crashlytics, which unfortunately I cannot reproduce yet. (shortened, full stack trace here: https://gist.github.com/avalanchas/93eb7335e267ca0c9c8cafdc5d216ad2)

```

Caused by java.lang.IllegalStateException: The resource type is unknown
       at android.icu.impl.ICUResourceBundleImpl.createBundleObject(ICUResourceBundleImpl.java:58)
[...]
       at java.text.SimpleDateFormat.initializeCalendar(SimpleDateFormat.java:740)
       at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:684)
       at zendesk.support.ZendeskRequestStorage.<clinit>(ZendeskRequestStorage.java:24)
       at zendesk.support.StorageModule.provideRequestStorage(StorageModule.java:26)
[...]

```

The device details are:

Device
Brand:samsung
Model:Galaxy S22
Orientation: Portrait
RAM free: 3.03 GB
Disk free: 84.35 GB
Operating system
Version:Android 12
Orientation: Portrait
Rooted:No
 
I have not seen this crash in any previous versions, but I can also not definitively say it was introduced in 5.0.9 of course

    1 reply

    Mick11
    • Mick11
    • February 21, 2023

    Hi Patrick,

    Thanks for your post. This issue should now be solved with the most recent version of the Support SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/release_notes/

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