Regardless of whether all of our agents are offline, users should be able to send multiple messages.
At the moment, users are only allowed to send one offline message, after which the text field is disabled.
What can I do to allow the text field to always be enabled?
On iOS, I'm using Zendesk-ChatSDK 2.12.0.
Thank you.
This is expected behavior and there isn't a way around it for the chat sdk. That being said, if you were to migrate over to messaging then users would be able to send multiple messages whether or not your agents are online.
Sorry for the inconvenience,