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ConversationFragment.announceNewMessageReceivedForAccessibility NullPointerException

  • October 31, 2025
  • 3 replies
  • 0 views
Gabi12

We are experiencing a NullPointerException in our app linked to the Smooch Android SDK.

 

These are the details:

SDK info:

  • SDK Name: Smooch SDK
  • SDK Version: 9.9.1

Logs:

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'int java.lang.Enum.ordinal()' on a null object reference
      at io.smooch.ui.fragment.ConversationFragment.announceNewMessageReceivedForAccessibility(:223)
      at io.smooch.ui.fragment.ConversationFragment$i.run(:4)
      at android.os.Handler.handleCallback(Handler.java:959)
      at android.os.Handler.dispatchMessage(Handler.java:100)
      at android.os.Looper.loopOnce(Looper.java:257)
      at android.os.Looper.loop(Looper.java:342)
      at android.app.ActivityThread.main(ActivityThread.java:9634)
      at java.lang.reflect.Method.invoke(Method.java)
      at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:619)
      at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)

    3 replies

    C
    Hi Gabi,
     
    Can you please update to version 9.10.0 to confirm whether this is resolved by the fixes in that release?
     
    Thanks,
      Gabi12
      • Gabi12
      • Author
      • November 19, 2025

      Thanks for the update, Christopher!

       

      Is ConversationFragment.announceNewMessageReceivedForAccessibility NullPointerException one of these?

      • Fixed an issue where opening the conversation screen caused the SDK to crash due to attempting to retrieve an authorization token before the SDK’s internal service had started.
      • Fixed a crash occurring on API 22 when tapping the attachment button.
      • Fixed an issue where tapping on a message file initiated multiple downloads.
      Gabi12
      • Gabi12
      • Author
      • November 26, 2025

      Hi, Christopher!

       

      I wrote a message here asking if the upgrade solved the issue after the one from you on Nov 18, 2025 but I cannot see it.

       

      The crash still happening on version 9.10.0 and sadly affected our users on LIVE:

      Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'int java.lang.Enum.ordinal()' on a null object reference
       at io.smooch.ui.fragment.ConversationFragment.announceNewMessageReceivedForAccessibility(r8-map-id-241ea3dc45dabd3a2e789e7f61d340812440aa0f19731c85de490085dcf9611b:44)

       

      Please, it would be amazing if you could let us know when it's resolved to avoid upgrading the SDK before time.

       

      Thanks in advance!

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