Can one mobile application connect to multiple Zendesk instances using chat or messaging SDK. If yes, which is better. We want to accept chat from different user groups belonging to two Zendesk servers.
Connect multiple Zendesk instances from one mobile app for chat
Hi, the question is about a mobile app connecting to multiple Zendesk instances, while the provided answer is about agents accessing different Zendesk instances via browser. I am interested in the same thing as the original poster: we want our users to be able to access multiple Zendesk instances in the same app session. This does not appear to be possible, given the current API which works with a single instance:
Chat.INSTANCE.initbut I would still like to get a confirmation about it.
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Thank you for posting your question to the Community! Yes it does have that capability. Prior to agent sign-in they should be prompted for the subdomain first. Therefore, they would just need to sign out then sign back in each time they need to access a different instance.
Hope this helps!
Best,
Erica - Dev Support