I'm using ZendeskSupportSDK in the iOS app and our support team faced with the problem that `Chats are arriving as tickets. Chat sessions should be arriving as “Chat”. `
I've researched the sdk (here https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/help_center/), and came to the conclusion that there is no ability to start chat from the HelpCenter, there can be only tickets. And if we want to add a live chat, we have to do it in some another way (like here https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/getting-started/). So chats can't be integrated to the Help Center, is that correct?
That was my first question and here is the second
On android project I saw this:
```
val zendeskUpdaterHelper: ZendeskUpdaterHelper
zendeskUpdaterHelper.launch()
val chatConfiguration = ChatConfiguration.builder()
.withAgentAvailabilityEnabled(false)
.build()
HelpCenterActivity.builder()
.withEngines(ChatEngine.engine())
.show(context, chatConfiguration)
```
I think this may be what I want on iOS, but I didn't find any ability to show HelpCenter with ChatEngine or with ChatConfiguration on iOS. There are only RequestUiConfiguration, HelpCenterUiConfiguration and ArticleUiConfiguration in the iOS SDK. Is that correct? What does chatConfiguration and ChatEngine do in the android HelpCenter SDK? Can it be done on iOS as well?
It would be great if you provide any useful information 🙏
