"Chat with an Agent" not starting chat | Community
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"Chat with an Agent" not starting chat

  • August 17, 2022
  • 3 replies
  • 0 views
Adam35

When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat. 

The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?

- ZendeskAnswerBotProvidersSDK (2.2.0):
    - ZendeskSupportProvidersSDK (= 5.5.0)
  - ZendeskAnswerBotSDK (2.2.0):
    - ZendeskAnswerBotProvidersSDK (= 2.2.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskChatProvidersSDK (2.12.0)
  - ZendeskChatSDK (2.12.0):
    - ZendeskChatProvidersSDK (= 2.12.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskCommonUISDK (6.1.4)
  - ZendeskCoreSDK (2.7.0)
  - ZendeskMessagingAPISDK (3.8.5):
    - ZendeskSDKConfigurationsSDK (= 1.1.11)
  - ZendeskMessagingSDK (3.8.5):
    - ZendeskCommonUISDK (= 6.1.4)
    - ZendeskMessagingAPISDK (= 3.8.5)
  - ZendeskSDKConfigurationsSDK (1.1.11)
  - ZendeskSupportProvidersSDK (5.5.0):
    - ZendeskCoreSDK (= 2.7.0)
  - ZendeskSupportSDK (5.5.0):
    - ZendeskMessagingSDK (= 3.8.5)
    - ZendeskSupportProvidersSDK (= 5.5.0)

    3 replies

    Eric27
    • Eric27
    • August 18, 2022
    Hey Adam,

    Can you share code snippets of how you're initializing the chat and answerbot engines? 

    Thanks!
    Adam35
    • Adam35
    • Author
    • August 18, 2022

    I've done this with and without the ZDKSupport SDK to no avail.

    NSString *appId = [ReactNativeConfig envFor:@"NX_ZENDESK_APP_ID"];
    NSString *clientId = [ReactNativeConfig envFor:@"NX_ZENDESK_CLIENT_ID"];
    NSString *zendeskUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_URL"];
    [ZDKZendesk initializeWithAppId:appId
    clientId:clientId
    zendeskUrl:zendeskUrl];

    // [ZDKSupport initializeWithZendesk: [ZDKZendesk instance]];
    [ZDKAnswerBot initializeWithZendesk:[ZDKZendesk instance] support:nil];

    NSString *apiUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_API_KEY"];
    [ZDKChat initializeWithAccountKey:apiUrl queue:dispatch_get_main_queue()];
    Eric27
    • Eric27
    • August 18, 2022
    Hey Adam,

    Unfortunately we don't support using a wrapper (like React Native) to interact with the sdk and is most likely why you're running into issues. You can read more about it here. 

    Sorry for the inconvenience!
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