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Chat End - Zendesk SDks new

  • August 2, 2021
  • 3 replies
  • 0 views
S

How we can end chat using Android Zendesk SDKs

implementation "zendesk.messaging:messaging-android:1.0.0"

I'm not able to find any property or function to end the chat. 

 

      3 replies

      C

      Hey Sohaib,

      This SDK adds Zendesk Messaging capability rather than a live chat.  So the user experience is more of a continuous ongoing conversation.  You can check out a detailed breakdown of the differences between messaging and live chat in Zendesk messaging vs live chat: Which is right for you.

      Thanks,

      S
      • Sohaib
      • Author
      • August 3, 2021

      Thank you for your answer.

      Actually, it's our business requirement to end chat using Zendesk Messaging. So there is no way to end chat?

      C

      There's no way to force the Messaging conversation to end from the SDK.  The conversation ends when its associated ticket is closed.

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