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Can't use Android SDK Chat

  • June 15, 2022
  • 1 reply
  • 0 views

Art13

Hey!
We've moved to the new Zendesk account and lost the access to SDK chat in the mobile app. It is offline at the moment. 

Old code was:
Chat.INSTANCE.init(applicationContext, "account key", "app id")

Now we can't find the account key and app id, the code snippet is also different. When we add new instance nothing happens.

New code:
Zendesk.INSTANCE.init(context, "link",
    "app id",
    "client id");
Support.INSTANCE.init(Zendesk.INSTANCE);

 

And it doesn't work. What should we fix?

1 reply

Eric27
  • June 17, 2022
Hey Art,

Would you mind opening up a support ticket so that we can get more information from you?

Thanks!