We use dynamic content in our macros. When adding bullets and numbering formats to dynamic content, then sending that content to customers with the macros the dynamic content is in, the bullet and numbering format disappears. On the user's end, the response is just jumbled words.
In dynamic content:

Macro applied in ticket:

Content in user's ticket in the Zendesk SDK:

Is it an issue with the way we are formatting the bullets and numbering, or is it something else?
