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Bug report

  • September 7, 2023
  • 1 reply
  • 0 views

We would like to inform that we detected a bug in our Android app regarding integration with your SDK.

From Sentry:

NullPointerException

Attempt to invoke interface method 'void zendesk.support.guide.HelpCenterMvp$Presenter.onLoad()' on a null object reference

 

java.lang.NullPointerException: Attempt to invoke interface method 'void zendesk.support.guide.HelpCenterMvp$Presenter.onLoad()' on a null object reference

    at zendesk.support.guide.HelpAdapterPresenter$2.onSuccess(SourceFile:9)

    at zendesk.support.guide.HelpAdapterPresenter$2.onSuccess(SourceFile:1)

    at zendesk.support.ZendeskHelpCenterProvider$1$1.onSuccess(SourceFile:4)

    at zendesk.support.ZendeskHelpCenterProvider$1$1.onSuccess(SourceFile:1)

    at q60.e.onResponse(SourceFile:23)

    at ug0.g$b$a.d(SourceFile:26)

    at ug0.g$b$a.b

    at ug0.h.run

    at android.os.Handler.handleCallback(Handler.java:942)

    at android.os.Handler.dispatchMessage(Handler.java:99)

    at android.os.Looper.loopOnce(Looper.java:226)

    at android.os.Looper.loop(Looper.java:313)

    at android.app.ActivityThread.main(ActivityThread.java:8741)

    at java.lang.reflect.Method.invoke(Method.java)

    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:571)

    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1067)

 

Please let us know if we can do anything to fix it.

 

Best regards,

Anna

1 reply

Hi Anna,
 
Can you share which Android SDK you're using along with the version?